Help for Renters
Everything you need to know about creating a rental request and finding your next home on RentRequests.
Getting started
RentRequests is another way to search — not a replacement for checking the wider market. You create one rental request and agents or landlords with a suitable property can reach out.
- ✓ Creating a request is free for renters
- ✓ Your contact details stay hidden until you reply
- ✓ You can pause, edit or delete your request anytime
Create your rental request in about 2 minutes
- 1
Open 'Create your rental request'
From your dashboard or the My Requests page, tap 'Create your rental request'.
- 2
1 of 4 — Where and when?
Type a city, area or postcode — e.g. 'Hackney', 'Stratford' or 'E8'. Add a rough move timing. A precise postcode is optional.
- 3
2 of 4 — Your home and budget
Set your monthly maximum. A target/minimum is optional. Pick property types that suit you (flat, house, studio).
- 4
3 of 4 — Your household and must-haves
Choose bedrooms and bathrooms, and tick anything that matters — furnished, pets, parking, garden.
- 5
4 of 4 — Review your request
We build a clear headline like '2-bed rental in Hackney · up to £1,800 pcm'. Edit any section, accept the terms and publish.
Tips for better replies
- Be specific — city or area plus a budget and move date helps agents most.
- Reply promptly when something looks like a fit.
- Ask about deposit, bills, pets and guarantor requirements before committing.
- Update your request if your budget, dates or must-haves change.
Do renters need tokens?
No. Renters don't need tokens. Tokens are used by registered landlords and letting agents to reveal the contact details you supplied, so they can reach out about a suitable property.
Your rights under the Renters' Rights Act 2025 (England)
The main private-rented-sector reforms in the Renters' Rights Act 2025 came into force in England on 1 May 2026. Scotland, Wales and Northern Ireland have separate rules. This is a plain-English summary, not legal advice.
1. End of Section 21 "no-fault" evictions
Landlords in England can no longer end an assured tenancy without a reason. They must rely on one of the statutory grounds and follow the correct notice and, where needed, court process.
2. Rent increases
Rent can only be increased once in any 12-month period, using the statutory notice. You can challenge an increase you consider above market rent at the First-tier Tribunal.
3. Deposits and rent in advance
Tenancy deposits are capped at 5 weeks' rent (or 6 weeks where annual rent is £50,000–£100,000). Holding deposits are capped at 1 week. From 1 May 2026 in England, landlords and agents can't request or accept rent in advance before a tenancy is signed, and generally can't require more than one month in advance after signing.
Frequently Asked Questions
Is RentRequests free for renters?
Yes. Creating a rental request and messaging agents who contact you is free. Renters don't need to buy tokens.
How long does it take to find a rental?
It depends on your location, budget, requirements and how many agents are currently active on RentRequests. We're in public beta and don't promise a specific timeframe.
Is my personal information safe?
Data is encrypted in transit and at rest and we follow UK GDPR. Your contact details are hidden from public view; registered landlords or agents may use an access token to reveal the details you supplied.
What if I get a message I don't like?
Ignore it, reply politely, or report it. You're never obliged to accept an offer.
Can I edit or delete my request?
Yes — from 'My Requests' you can pause, archive, edit or delete a request at any time.
Does RentRequests verify landlords or offers?
No. RentRequests is a matching and introductions platform. We don't verify identities, credentials or offers. Always do your own checks before signing a tenancy or sending money.
Can I negotiate with a landlord?
Yes — rent, deposit, move-in date, break clauses and other terms are all things you can discuss directly with the landlord or agent.
Need more help?
Email us with questions, bugs, or anything else you'd like to raise.
Contact support